Contact Us

Contact

How Can We Help?

Questions about cold plunges, red light panels, infrared saunas, or an existing order? Our team is ready to assist.

Most messages answered within 24 business hours
Reach Us

Choose Your Preferred Channel

Email

support@360elevaterecovery.com
Replies within 24 hours

Phone

(555) 000-0000
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions

How long does shipping take for my recovery equipment?

Orders typically ship within 1 to 3 business days, with transit taking 5 to 8 business days within the Continental U.S. Total delivery time is 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your package in real time.

Do you offer free shipping on cold plunges and saunas?

Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size.

What is your return policy for recovery products?

We want you to be completely satisfied with your purchase. If something is not right, please reach out to our support team within the return window outlined in our Return Policy. We will walk you through the process and get everything sorted quickly.

Can I exchange my item for a different model?

Exchanges are handled on a case-by-case basis depending on the product and its condition. Contact our team with your order number and the item you would like instead, and we will do our best to accommodate your request.

What power requirements do your infrared saunas need?

Power requirements vary by model. Most of our infrared saunas operate on a standard 120V household outlet, while larger units may require a dedicated 240V circuit. Each product listing includes detailed electrical specifications to help you plan your setup.

How do I choose between different red light panel sizes?

Panel size depends on your intended coverage area and how you plan to use it. Smaller panels work well for targeted areas like the face or joints, while full-body panels provide broader coverage for larger muscle groups. Our product descriptions include coverage recommendations to guide your decision.

Do you charge sales tax on orders?

Sales tax, if applicable, is calculated and displayed at checkout.

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Availability

Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Fast Response

Our support team responds to every inquiry within one business day, keeping you informed at every step.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption on every transaction.

Built To Last

Every cold plunge, sauna, and panel is designed for long-term use with durable, premium-grade materials.

Free Shipping

Most orders ship free within the Continental U.S. with full tracking from our warehouse to your door.